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The following refund policy is currently in effect for all hosting accounts
If a customer contacts us within 15 days of their renewal date (30 days after the bill date), agents can make an exception and issue a refund. However, offers billed on a monthly term are not refundable.
Customers are not eligible for a refund for all other addons once the product has been associated with a domain unless you’re calling in to cancel the addons within the prebill time frame. If contacting us after the renewal date, it cannot be refunded.
Important note: Once a domain has been registered, it is set in our system to ADRS (Automated Domain Renewal Service). This service allows the customer’s domain to be automatically renewed prior to expiration to avoid any service interruption. Any domain that the customer has set to ADRS will receive multiple renewal notices via email prior to the domain being renewed 15 days before expiration. As we make multiple attempts to advise the customer that their domain will be renewed at that time, no refund requests will be honored for domains that were set to ADRS when the domain has been renewed.
Customers who set their domains to manual renewal at least 16 days prior to expiration will not have their domains automatically renewed.
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This concern needs further checking and assistance coming from our Professional Services team. Please contact our customer service representative for further details.
Powerful, fast and secure WordPress Hosting with website cloning, staging and smart-updates.
Olympus Networks is an IT services company owned and operated in Kenya. We now provide one of Kenya’s fastest growing hosting platforms designed for businesses of all sizes.
P.O. Box 287 – 90137
Kibwezi. Kenya
+254-723 556 996
info@olympus-networks.com